terms and conditions

1. no refund, expiration & cancellation policy

1.No refund Policy

Due to the current policy of the payment system provider (“Payment System”) in use (Square by Block Inc.), and to keep our business sustainable, as of July 15, 2023 we are not able to process any refund. This includes accidental charges, mistakes, or any other reasons why the customer might request a refund.

Any purchase made prior July 15th, 2023 are not refundable.

2.Packages, Vouchers, and Gift Cards Expiration Policy

1. Each Brooklyn Dance Lessons package has a usage period (“Usage Period”):

Five 1-hour Lessons Package: 90 calendar days
Ten 1-hour Lessons Package: 180 calendar days
Twenty 1-hour Lessons Package: 360 calendar days
Thirty 1-hour Lessons Package: 360 calendar days
First Dance: Look, We Can Move (Five 1-hour Lessons) Package: 90 calendar days
First Dance: Didn’t know U Can Dance (Ten 1-hour Lessons) Package: 180 calendar days
First Dance: Wait… What? (Wow Emoji) (Twenty 1-hour Lessons): 360 calendar days
First Dance: We Are The Real Deal (Thirty 1-hour Lessons): 360 calendar days
Private Dance Experience: 90 calendar days
Single or Trial Lessons: 90 calendar days
Gift Card or Vouchers of any value: 180 calendars days
Any kids birthday package: 180 calendar days

2. The Usage Period starts from the payment date of each purchase.

3. Customers must fully redeem their purchase within the related Usage Period.

4. Purchases partially or not entirely redeemed within the Usage Period shall be considered expired and are not refundable.

5. Usage Period might be extended for an additional fee or by purchasing an additional package.

3. Lessons Cancellation Policy

1. 48-hours policy – Cancellation or rescheduling of a private lesson must be made AT LEAST 48 hours prior to the scheduled lesson’s time.

2. Lessons canceled or rescheduled within 48 hours from the scheduled lesson’s time are not refundable.

3. Group classes, Group Dance Cycles, Wedding Dance Cycles, Group Intensive Classes, Kids and Family Group Classes, or Group Dance Experiences are events happening on a set day and time and therefore cannot be rescheduled nor refunded.

2. dance membership rules and restrictions

1. General

The Dance Membership offers two plans: two 60-minute long monthly private lessons or four 60-minute long monthly private lessons. The “Wildcard” is included only in the four monthly lessons plan.
Members cannot schedule more than two or four private lessons during each billing cycle unless additional lessons are purchased.
Members may roll over one unused lesson to the following billing cycle, but only once within a period of three billing cycles. Any additional unused lessons will expire and will not be refundable.
All private lessons are regulated by the same 48-hour cancellation policy. Lessons canceled or rescheduled within 48 hours from the scheduled lesson’s time are not refundable.
The membership auto-renews each month automatically.
Members can pause their membership one time within a 12 months period.
The membership can be paused for a maximum of 1 billing cycle.
Members can cancel their membership by sending an email to [email protected] anytime up to 2 business days before the end of the billing cycle.
The Wildcard is regulated in the Wildcard section in this Terms and Conditions.

3. i wish we started earlier rules and restrictions

1. General

1. 1. i wish we started earlier is a private lessons package including 3 or 4 monthly lessons plans with a set number of billing cycles. The package start at the beginning of the first billing cycle, and ends at the end of the last of the set billing cycles.
  2. i wish we started earlier is not a Dance Membership.
  3. All plans start at the moment of the enrollment.
  4. The 3 monthly lessons plan includes three 60-minute long private lessons each monthly billing cycle.
  5. With the 3 monthly lessons plan, customers cannot schedule more than three private lessons during each billing cycle unless additional lessons are purchased.
  6. The 4 monthly lessons plan includes four 60-minute long private lessons each monthly billing cycle.
  7. With the 4 monthly lessons plan, customers cannot schedule more than four private lessons during each billing cycle unless additional lessons are purchased.
  8. All 3-monthly-lesson plans require an enrollment of 6 months minimum.
  9. All 4-monthly-lesson plans require an enrollment of 4 months minimum.
  10. Unscheduled lessons can be rolled over the following billing cycle only once for the whole duration of the plan. All the other unscheduled lessons will be considered expired and not refundable.
  11. All private lessons are regulated by the same 48-hour cancellation policy. Lessons canceled or rescheduled within 48 hours from the scheduled lesson’s time are not refundable.
  12. One complementary Wildcard is included in all plans and it is regulated in the Wildcard section in this Terms and Conditions.

4. Wedding Dance Cycles

Wedding Dance Cycles are special packages that include two group classes and one private lesson.
Wedding Dance Cycle group classes are events happening on set days and times and therefore cannot be rescheduled nor refunded.
A Wedding Dance Cycle is considered activated when at least two couples sign up for the package. When only one couple signs up, the package is automatically converted into two private lessons total.
1. The students will be notified at the beginning of the first group class if the Wedding Dance Cycle has been activated.
2. The two private lessons will be on the same dates and times of the original group classes.
The private lesson included in an activated Wedding Dance Cycle can be scheduled anytime within 30 days after the second group class date.

5. wildcard terms of use

1. General

The Wildcard can be purchased as an add-on to a private lessons package or Dance Membership unless it is already included.
When the Wildcard is purchased as an add-on or it is included into a private lessons package, the following rules apply:
1. it can be used only one time within the purchased package.
2. An unused Wildcard cannot be rolled over to another package or transferred to another customer.
3. The Wildcard can be used immediately and any time after the purchase of the package but must be used within 30 calendar days from the last lesson of the package (“Validity Period“). All Wildcards not used within the Validity Period will expire and won’t be refundable.
4. An exception is applied if a package of private lessons is upgraded to a package with a larger number of private lessons. The new Validity Period will be considered in relation to the last lesson of the larger package.
5. The Validity Period excludes any additional lesson purchased after a package is exhausted.
6. The Wildcard can be used once to redeem one of the following services:
  1. Simple Music Cut
  2. Rehearsal Space (Up to 2 hours)
  3. Make-up Lesson (1 hour)
When the Wildcard is purchased as an add-on to a Dance Membership, the following rules apply:
1. The Wildcard can be purchased one time every three billing cycles.
2. The Wildcard can be used only one time during a three-billing-cycle period.
3. An unused Wildcard cannot be rolled over to another Dance Membership or transferred to another customer.
4. The Wildcard can be used once to redeem one of the following services (“Wildcard Services”):
  1. Rehearsal Space (Up to 2 hours)
  2. Make-up Lesson (1 hour)
5. The Wildcard can be used only when a Dance Membership is active.
  1. If a Dance Membership is paused the Wildcard can be used only when the Dance Membership is reactivated.
  2. If a Dance Membership is canceled any unused Wildcards are considered expired and cannot be refunded.
6. When a Wildcard is used to redeem a Make-up Lesson, the Make-up Lesson can be scheduled only in the following billing cycle period.
When the Wildcard is included in a Dance Membership, the following rules apply:
1. One Complementary Wildcard is available every three billing cycles.
2. The Wildcard can be used only one time during a three-billing-cycle period.
3. An unused Wildcard cannot be rolled over to another Dance Membership or transferred to another customer.
4. The Wildcard can be used once to redeem one of the following services (“Wildcard Services”):
  1. Make-up Lesson (1 hour)
5. The Wildcard can be used only when a Dance Membership is active.
  1. If a Dance Membership is paused the Wildcard can be used only when the Dance Membership is reactivated.
  2. If a Dance Membership is canceled any unused Wildcards are considered expired and cannot be refunded.
  3. When a Wildcard is used to redeem a Make-up Lesson, the Make-up Lesson can be scheduled only in the following billing cycle period.

2. Simple Music Cut

1. Wildcard, when used for the Simple Music Cut option, cannot be used to redeem any otherwise Wildcard services.
2. The track or tracks that need to be edited or mixed together must be provided by the customer.
3. The music cut cannot exceed 3 minutes in length.
4. The music cut may include one of the followings:
  1. Change of speed of the track.
  2. A short edited version of a track.
  3. A mashup of up to three tracks.
5. The Simple music cut includes one round of revisions.
6. This is service is not available for Dance Membership.

3. Rehearsal Space

1. Wildcard, when used for the Rehearsal Space option, cannot be used to redeem any otherwise Wildcard services.
2. Wildcard, when used for the Rehearsal Space option, can be used to redeem 2 hours (consecutive or separated) of boutique rental for practice.
3. The Rehearsal space has to be booked at least 24h in advance by sending a request to [email protected].
4. Our Boutique is generally available for rehearsal or practice during the following times:
  1. Monday to Friday: 9 am -4 pm and 9 pm-10 pm
  2. Saturday and Sunday: 9 am- 11 am and 4 pm – 8 pm
5. The updated availability can be found on this page.

4. Make-up Lesson

1. Wildcard, when used for the Make-up Lesson option, cannot be used to redeem any other services.
2. The Make-up lesson can be used to make up a missed private lesson.
3. The Make-up lesson is no more than 1 hour long.
4. The Make-up lesson cannot be used as an additional lesson to the package.
5. The Make-up lesson is to be considered as a regular private lesson, therefore, it is regulated by the same 48-hour cancellation policy. Make-up lessons canceled or rescheduled within 48 hours from the scheduled lesson’s time are not refundable.

6. Social Dance Group Class Types and Activation Policy

1. Group Classes Types

1. There are four types of group classes:
  1. Group Dance Cycles with partner required.
  2. Group Dance Cycles with partner recommended or solo dancing.
  3. Group Dance Experiences with partner required.
  4. Group Dance Experiences with partner recommended or solo dancing.
2. Group Dance Cycles:
  1. Duration: 4 lessons, each lasting 60 minutes.
  2. Duration: 4 weeks, with one lesson per week (some exceptions might apply during holidays).
  3. Sign-up requirement: Students must enroll for the entire cycle of classes.
  4. Partner required: The advertised cost is intended for 2 people.
  5. Partner recommended or solo dancing: The advertised cost is intended for 1 person.
3. Group Dance Experiences:
  1. Duration: One-time special class, lasting 90 minutes.
  2. Sign-up requirement: Students can sign up for individual experiences.
  3. Partner required: The advertised cost is intended for 2 people.
  4. Partner recommended or solo dancing: The advertised cost is intended for 1 person.

2. Activation Policy

1. All group class types need to reach a minimum number of participants to be activated.
2. Partner-required or partner-recommended Group Dance Cycles and all Group Dance Experiences require a minimum of 3 people to be activated.
3. Solo-dancing Group Dance Cycles require a minimum of 2 people to be activated.
4. If a partner-required or partner-recommended Group Dance Cycle of 4 classes does not reach the minimum, the cycle will be converted into 2 classes on the same dates and times as the first 2 classes of the cycle.
5. If a solo-dancing Group Dance Cycle of 4 classes does not reach the minimum, the cycle is canceled. The participant will have the option to receive a credit toward another class, sign up for an active dance cycle, or request a refund.
6. If any Group Dance Experience does not reach the minimum number, it will be converted into a 60-minute Dance Experience on the same date and time.
7. Participants will be notified within 24 hours before the beginning of the class whether the minimum number of participants has been reached or not.