refund, expiration & cancellation policy

1.Refund Policy

  1. Customers can request a full refund of their unused purchased packages within 7 calendar days from the day of the payment (“Refund Period”).
  2. Every purchase will be not refundable after the 7th calendar day from the payment.
  3. In the event that a purchased package is partially used before the end of the Refund Period, the whole purchase becomes automatically not refundable.

 

2.Package Expiration Policy

  1. Each Brooklyn Dance Lessons package has a usage period (“Usage Period”):
    1. Skype (20-minute Skype call) Package: 14 calendar days
    2. Intro (45-minute Lesson) Package: 30 calendar days
    3. One (1-hour Lesson) Package: 30 calendar days
    4. Four (Four 1-hour Lessons) Package: 60 calendar days
    5. Look, We Can Move (Five 1-hour Lessons) Package: 60 calendar days
    6. Eight (Eight 1-hour Lessons)Package: 120 calendar days
    7. Didn’t know U Can Dance (Ten 1-hour Lessons)Package: 120 calendar days
    8. Twelve (Twelve 1-hour Lessons): 180 calendar days
    9. No Kidding (Twenty 1-hour Lessons): 360 calendar days
    10. We Are The Real Deal (Thirty 1-hour Lessons): 360 calendar days
  2. The Usage Period starts from the payment date of each package.
  3. Customers must fully redeem the purchased packages within the relative Usage Period.
  4. Packages partially or entirely not redeemed within the Usage Period will be considered expired and not refundable.

 

3. Lessons Cancellation Policy

  1. 48-hours policy – Cancellation or rescheduling of a lesson must be made AT LEAST 48 hours prior to the scheduled lesson’s time.
  2. Lessons that are less than 48 hours away are non-refundable.