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terms and conditions

1. refund, expiration & cancellation policy

 

1.Refund Policy

    1. Customers can request, via email to [email protected], a full refund of their unused purchase within 7 calendar days from the day of the payment (“Refund Period”).
    2. Purchases will be not refundable after 7 calendar days from the day of the payment unless otherwise specified in this Refund, Expiration & Cancellation Policy.
    3. In the event that a purchase is partially used before the end of the Refund Period, the whole purchase becomes automatically not refundable.

 

2.Package and Gift Card Expiration Policy

1. Each Brooklyn Dance Lessons package has a usage period (“Usage Period”):

  • Skype (20-minute Skype call) Package: 14 calendar days
  • 1-hour Lesson Package: 30 calendar days
  • Four 1-hour Lessons Daytime Special: 60 calendar days
  • Five 1-hour Lessons Package: 90 calendar days
  • Ten 1-hour Lessons Package: 180 calendar days
  • Twenty 1-hour Lessons Package: 360 calendar days
  • Thirty 1-hour Lessons Package: 360 calendar days
  • Fifty 1-hour Lessons Package: 360 calendar days
  • First Dance: Look, We Can Move (Five 1-hour Lessons) Package: 90 calendar days
  • First Dance: Didn’t know U Can Dance (Ten 1-hour Lessons) Package: 180 calendar days
  • First Dance: Wait… What? (Wow Emoji) (Twenty 1-hour Lessons): 360 calendar days
  • First Dance: We Are The Real Deal (Thirty 1-hour Lessons): 360 calendar days
  • First Dance: What just happened? (Fifty 1-hour Lessons): 360 calendar days
  • Group Class: 4 Lessons Packages: 60 calendar days
  • Group Class: 10 Lessons Packages: 150 calendar days
  • Gift Card of any value: 180 calendars days
  • Private Dance Experience: 90 calendar days

 

2. The Usage Period starts from the payment date of each purchase.

3. Customers must fully redeem their purchase within the related Usage Period.

4. Purchases partially or not entirely redeemed within the Usage Period shall be considered expired and are not refundable.

 

3. Lessons Cancellation Policy

1. 48-hours policy – Cancellation or rescheduling of a private lesson or group class must be made AT LEAST 48 hours prior to the scheduled lesson’s time.

2. Lessons canceled or rescheduled within 48 hours from the scheduled lesson’s time are not refundable.

3. Group classes, Group Dance Cycles, Group Intensive Classes, or Group Dance Experiences are events happening on a set day and time and therefore cannot be rescheduled nor refunded .

2. wildcard terms of use

 

1. General 

    1. The Wildcard can be purchased together with a private lessons package only.
    2. The Wildcard can be used only one time within the purchased package.
    3. An unused Wildcard can not be rolled over to another package or transferred to another customer.
    4. The Wildcard can be used immediately and any time after the purchase of the package but must be used within 30 calendar days from the last lesson of the package (“Validity Period”). All the Wildcards not used within the Validity Period will expire and won’t be refundable.
      1. An exception is applied if a package of private lessons is upgraded to a package with a larger number of private lessons. The new Validity Period will be considered in relation to the last lesson of the larger package.
      2. The Validity Period excludes any additional lesson purchased after a package is exhausted.
    5. The Wildcard can be used once to redeem one of the following services:
      1. Simple Music Cut
      2. Rehearsal Space (Up to 2 hours)
      3. Make-up Lesson (1 hour)

 

2. Simple Music Cut

    1. Wildcard, when used for the Simple Music Cut option, cannot be used to redeem any otherwise Wildcard services.
    2. The track or tracks that need to be edited or mixed together must be provided by the customer.
    3. The music cut cannot exceed 3 minutes in length.
    4. The music cut may include one of the followings:
      1. Change of speed of the track.
      2. A short edited version of a track.
      3. A mashup of up to three tracks.
    5. The Simple music cut includes one round of revisions.

 

3. Rehearsal Space

    1. Wildcard, when used for the Rehearsal Space option, cannot be used to redeem any otherwise Wildcard services.
    2. Wildcard, when used for the Rehearsal Space option, can be used to redeem 2 hours (consecutive or separated) of boutique rental for practice.
    3. The Rehearsal space has to be booked at least 24h in advance by sending a request to [email protected]
    4. Our Boutique is generally available for rehearsal or practice during the following times:
      1. Monday to Friday: 9 am -4 pm and 9 pm-10 pm
      2. Saturday and Sunday: 9 am- 11 am and 4 pm – 8 pm
    5. The updated availability can be found on this page.

 

4. Make-up Lesson

    1. Wildcard, when used for the Make-up Lesson option, cannot be used to redeem any other services.
    2. The Make-up lesson can be used to make up a missed private lesson.
    3. The Make-up lesson is no more than 1 hour long.
    4. The Make-up lesson cannot be used as an additional lesson to the package.
    5. The Make-up lesson is to be considered as a regular private lesson, therefore, it is regulated by the same 48-hour cancellation policy. Make-up lessons canceled or rescheduled within 48 hours from the scheduled lesson’s time are not refundable.

3. dance membership rules and restrictions

 

1. General 

  1. The Dance Membership includes two plans: two 60-minute long monthly private lessons, or four 60-minute long monthly private lessons.
  2. Members cannot schedule more than two private lessons during each billing cycle unless additional lessons are purchased.
  3. Unused lessons cannot be rolled over the following billing cycle therefore they will be considered expired and not refundable.
  4. All private lessons are regulated by the same 48-hour cancellation policy. Lessons canceled or rescheduled within 48 hours from the scheduled lesson’s time are not refundable.
  5. The membership auto-renews each month automatically.
  6. Members can pause their membership one time within a 12 months period. 
  7. The membership can be paused for a maximum of 1 billing cycle.
  8. Members can pause or cancel their membership by sending an email to [email protected] anytime before the end of the billing cycle.

4. i wish we started earlier rules and restrictions

 

1. General 

    1. The 3 monthly lessons plan includes three 60-minute long private lessons each monthly billing cycle.

    2. With the 3 monthly lessons plan, customers cannot schedule more than three private lessons during each billing cycle unless additional lessons are purchased.

    3. The 4 monthly lessons plan includes four 60-minute long private lessons each monthly billing cycle.

    4. With the 4 monthly lessons plan, customers cannot schedule more than four private lessons during each billing cycle unless additional lessons are purchased.

    5. All plans require an enrolment of 6 months minimum.

    6. Unscheduled lessons can be rolled over the following billing cycle only once for the whole duration of the plan.  All the other unscheduled lessons will be considered expired and not refundable.

    7. All private lessons are regulated by the same 48-hour cancellation policy. Lessons canceled or rescheduled within 48 hours from the scheduled lesson’s time are not refundable.